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OUR ORGANIZATION Since its inception in 1989, EBC has believed that proactive carpet maintenance programs have to be linked to superior customer satisfaction. We’ve continued to add to and improve our services with one goal in mind – to amaze, you, our customers. EBC Carpet Services is now providing carpet maintenance and upholstery programs for over 375 customers in over 400 facilities. We maintained over 80 million square feet of carpet in 2006 alone. EBC is the world’s largest MilliCare franchise and one of the largest commercial carpet maintenance companies in North America. And while many competitors have tried to imitate our quality service and high standards, in the end, they fall short while we grow by leaps and bounds. To ensure quality, Milliken & Company, our franchisor, partners with only one franchisee in each market area. EBC Carpet Services currently owns four franchises and maintains carpet and upholstery throughout the mid-Atlantic region. While we acknowledge that Milliken & Company provides us with the best carpet cleaning product on the market, it is EBC’s quality service that truly sets us apart. In 1994, 1996 and 1998, EBC Carpet Services was awarded the State of Delaware Quality Award, a quality award process based on the same criteria as the Malcolm Baldridge Award. In 1999 and 2000, we were awarded Super Stars in Business awards from the State of Delaware Chamber of Commerce for overall performance, quality programs, customer satisfaction techniques and financial success. EBC Carpet Services was also chosen by MilliCare Textile and Carpet Care as the “Role Model” franchise for their network. Most MilliCare franchisees have visited EBC’s Delaware office for training. These visits allowed new franchisees to benchmark our sales, scheduling, operations, and human resources processes; our Quality Assurance Process has been modeled in North & South America, Europe, Africa, Asia and Australia. To date, EBC has trained over 75 MilliCare contractors worldwide. So isn’t it time to give us a try? EBC’s commitment to quality in conjunction with the MilliCare process equals a truly winning combination. OUR GOAL However, in order to successfully deliver on a promise of performance excellence, we need you, the customer, to be actively involved not only in evaluating our service but more importantly in designing a maintenance program for your facility. EBC Account Managers, Operations Managers, and customers’ representatives together review the needs of the facility and determine the optimal maintenance program for each site. This collaborative process allows us to make sure that we understand your expectations; it also helps us better understand what we need to do as a company to exceed your expectations. That is, to achieve performance excellence. We also recognize that every facility is different; we know that time is valuable. Whether you need us in your facility weekly, monthly or quarterly, during the day or at 2AM, or at a location around the corner or across the country, we can help. Our goal is to take the worry out of maintaining the carpet in your facility so that you can move on to more important issues. You can count on EBC Carpet Services and MilliCare’s network of knowledge, the largest and most experienced group of carpet maintenance companies in the country, to prolong the life cycle of your carpet and upholstery for years beyond conventional cleaning systems, to provide long-term financial savings and to help your buildings both look and feel clean. So why are we working so hard to achieve a standard of performance excellence? Our goals are simple – to have our company amaze you, to exceed your expectations and to retain you as a customer. OUR TEAM OUR AFFILIATIONS IFMA (International Facility Management Association) IFMA (International Facility Management Association) IFMA (International Facility Management Association) Delaware Alliance for Excellence FMA (International Facility Management Association)
OUR OFFICE LOCATIONS
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